You should have a minimum download speed of 2 megabits per second (Mbps). An uncapped 4Mbps connection or faster is recommended for the best experience.

No, there is no limit to the amount you can watch.

Showmax and Showmax Pro plans: content is delivered via adaptive streaming up to HD (720p).

Showmax Mobile and Showmax Pro Mobile plans: content is delivered via adaptive streaming up to SD quality.

Resolutions are automatically selected based on your connection speed and device.

Resolutions are automatically selected based on your connection speed and device. The highest possible quality is capped at SD.

We chose 720p as the best realisable resolution based on common connection speeds.

Yes, several Showmax apps include an option to cap bandwidth. This allows you to limit the amount of data used per hour. Supported apps include: iOS, Android and Apple TV. The option is available under the app settings menu. Bandwidth capping is also available on the web player in the player settings menu.

If you are in a country where Showmax is available and receive this message, it means we aren't able to accurately determine your location. Try the following:

• Ensure that DNS or VPN services (e.g. UnoTelly) are disabled.
• Ensure that data compression proxy services (e.g. Google Data Saver) are disabled.

Showmax cannot be accessed through proxy or unblocking (VPN) services. If you are in one of the countries listed here and get an error stating “proxy or unblocking service detected”, please disable the service and try again.

If you continue to have any issues please contact support@showmax.com.

Showmax aims to support as many devices as possible. However, with new technology being released all the time, it isn’t always possible to continue supporting some older phones and tablets. If you have recently received a message that your device will be or is no longer compatible with Showmax, try:

• Making sure you have the latest version of the Showmax app
• Installing newest version of the operating system available for your device

Android: Google uses a digital rights management (DRM) platform to help combat piracy. If your device supports only Widevine Classic DRM, you won’t be able to stream or download content on that device from 31 July 2019, as Widevine Classic is being decommissioned. To check, go to Menu > About > Supported DRMs, and see if only Widevine Classic is listed.

Apple: If your iOS version is earlier than 12.0, you won’t be able to download content on Showmax. However, you will still be able to stream content, even after 31 July 2019.

For a list of supported devices, go here. https://faq.showmax.com/eng/help/za/introduction/3

HDCP stands for High-bandwidth Digital Content Protection. Showmax has implemented an HDCP and DRM requirement to protect its copyrighted content

.

This means that hardware DRM and HDCP support may be required when enjoying all or some of our content

.

What this means is that standard definition quality will be the default setting for devices where only software DRM is supported

.

HD quality is possible if HDCP is supported on the device, cable, and connected external displays

.

FullHD quality is available for devices with hardware DRM and HDCP support

.

An HDCP requirement will be applied to all live channels and events, VoD, and offline content (downloads) provided by external providers such as Hollywood studios

.

For Showmax Originals or content owned by a group, we could apply less strict protection rules to provide it in better quality