Showmax provides the option to manage Profiles which may be used by people of differing ages. As stated in the Terms and Conditions, it remains the bill payer's responsibility to ensure that users only watch content that is suitable for their age. However, Showmax provides a level of assistance of content restriction through its Parental Controls.

Other than in the ‘’Kids'’ and ‘’Teens’’ sections, all other areas of the Showmax service contain unrestricted content which may be unsuitable for Kids and teenagers. We highly recommend that if there are users under the age of 18 who may have access to the service you use the appropriate Parental controls provided.

By creating yourself a unique Showmax ‘’Parental Code’’ and setting an ‘’age restriction’’, you have a level of protection from Kids or Teens who may explore other content within the Showmax service that exceeds your chosen ‘’age restriction’’.

NOTE: the parental code should only be used by you. By giving the code to a kid or teenager - you have given them the ability to have FULL access to watch any content on Showmax without restriction.

Your PIN is required to watch ANY content that exceeds the ‘’age restriction’’ you set unless you are in an ‘’active session’’.

Active sessions (i.e. when your PIN is not required to watch content above your chosen ‘’age restriction’’) Start at the following points:

1. 1) When you use the PIN for the first time in that viewing session.
2. 2) When you use the PIN for the first time to download something in that viewing session.

PLEASE NOTE: The PIN will not be required to be input again until the ‘’active session’’ expires.

Active sessions expire at the following points:

1) If your mobile app runs in the background or is forced closed.

2) If you close your web browser.

3) If you log in or out from the service.

4) If you edit the PIN or set it for the first time.

5) If you switch profiles.

6) If you are not watching something and are inactive for 5 minutes on the web or Smart TV app.

You can set-up or edit your Parental Control in 2 ways:

• When you create or edit any Profile.
• When you access the ‘’Parental Control’’ section from the ‘’Profiles’’ page.

To edit the Parental control:

• Click on the user Profile icon that is visible on the navigation.
• Select ‘’Profiles’’.
• Select ‘’Parental Control’’.
• Enter your Showmax account password.
• You can now set/ see/ edit your Parental code.
• Any changes made to Parental Controls are also sent to your email address.

No - The Parental code is a single platform-wide code that only you should use.

No - The Parental code is a single platform-wide code that is used across all Smart TV, Web and Moblie devices.

NOTE: Unfortunately not all lean back and older smart TVs can use the new Parental code system and may require the use of the old showmax PIN system. This is communicated inside the apps of legacy platforms - and explains how to use the old system.

Don't worry, simply select ‘’Parental controls’’ from the ‘’Profiles’’ page. The ‘’Profiles’’ page can be found by:

• Clicking on the user Profile icon that is visible on the navigation.
• Select ‘’Profiles’’.
• Select ‘’Parental Control’’.
• Enter your account password.

You can now see or edit your Parental code. Any changes will be sent to your email address

If you think that someone under the age of 18 has worked out what your Parental Code is, we suggest changing it as soon as possible. Also, just as with any Password or PIN code - it is considered good practice to change it periodically.